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IWK´s Corporate Policy On Quality
Customer satisfaction with improved customer relations is part of the company goal. High product and service quality is therefore of paramount importance. All employees are obliged by corporate management to adhere to the above quality standards which are clearly defined. Performance is monitored in regular intervals.
Managerial staff and employees are encouraged by the Managing Directors to improve products, services and operation processes as well as the Quality Management System.
It goes without saying that the personal efforts of our employees make a considerable contribution to the quality of our products and services.
The customer is the centre of attention. Technical advice, competent care of customer needs, consistent adherence to contractual obligations and high-quality consciousness is the yardstick against which customer satisfaction and customer benefits are measured.
Our quality demands are supported by a Quality Management System meeting ISO 9001:2008 standards.
We would like to offer products and services superior to those of our competition and we would like to stress this superiority by constant and consistent high quality, reliability and availability.
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